This article is for users who bought/upgraded and installed SDL tools licensed via a Single User License (Studio 2015 or higher, Passolo 2016 or higher) and now want to activate or deactivate their license offline.

If you want to activate your license online, refer to KB article

NOTE:

• If you cannot see your new license in your SDL Account, refer to KB article SDL Trados Studio license upgrade process

• If you do not know what type of license you have, refer to KB article What type of license do I have?

Offline activation of your Single User License

Refer to the following instruction video:

Or follow these step-by-step instructions:

1. Open SDL Trados Studio and go to Help > Product Activation, click Activate to display the Online Activation page.
2. Click Alternative activation options > Offline Activation:
   
3. Copy your activation code (located in Products & Plans > Licenses of your My SDL account) and paste it into the Activation code field.
   NOTE: The moment the activation code is placed in the field the Installation ID will be displayed:
   
4. Go to your My SDL account area in Products & Plans > Licenses locate your activation code and press on the right hand side: Can´t activate online? - Get an offline Activation Certificate
   
5. Copy & paste the Installation ID from the Production Activation dialog (see Step 3) into the Installation ID* field and press Generate Offline Activation Certificate
   
6. Copy the Activation Certificate:
   
7. Switch back to the Product Activation wizard and paste the Activation Code into the dialog using the Paste from the clipboard icon:
   
8. Click the Activate button. If the activation code is valid, the Activation Successful message is displayed.
9. Click OK. Your license has been successfully activated.

Offline deactivation of your Single User License

Refer to the following instruction video:

Or follow these step-by-step instructions:

1. Open Studio and go to Help > Product Activation in SDL Trados Studio.
2. Click Deactivate offline.
3. Login to your SDL Account > Products & Plans > Licenses.
4. Select your version of SDL Trados Studio 2015 and click Can't deactivate online? - Deactivate Offline.
5. In the Deactivation Authorization dialog box, copy the Deactivation Authorization Certificate:
   
6. Paste the Deactivation Authorization Certification into the Deactivation Authorization box and click Generate Certificate:
   
7. Click OK when you receive the message that the product has been deactivated locally.
8. Copy the Deactivation Certificate displaying in the Product Activation dialog.
9. Switch back to your SDL account and paste the Deactivation Certificate into the Deactivation Authorization box and click Deactivate. A confirmation page indicates the license has been successfully deactivated.
10. Switch back to the Product Activation Wizard, tick the box I have returned the deactivation certificate to SDL:
    
11. Click Confirm.

The tables in this article were edited with the free HTML table editor.

NOTE: For Trados Business Manager Lite plugin: open Trados Studio 2021 -> click on the Business Manager Lite tab on the bottom left side -> click on Activation and follow the same Offline deactivation steps as described above.

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

• For customers holding a support contract:
  1. Log in to the SDL Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.